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megans1
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Monday, August 17th, 2026 2:51 PM

Incentive Tracker for $100 Promotional Amazon Gift says disqualified?

I am supposed to earn the $100 amazon giftcard reward on August 19th and had really been counting on it. I've paid my monthly bill on time with automatic payments through my bank account. I DID just move down the street to a new address on the 9th. Has the Xfinity backend system mistakenly flagged my transfer of service as a total account disconnection? Google says this could be an automated system glitch that resets your promotional clock and changes your active tracker status to "disqualified". But because I kept active service and simply moved, should I not be entirely eligible to get the promotion restored and recieve the gift card? I also was impacted by the flooding in central indiana as well as issues at new place, so my internet wasn't working for a week and the weather was too dangerous for technician to be scheduled. Who should I contact? Thank you!!!

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7 hours ago

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EG

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120.1K Messages

8 hours ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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megans1

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Thank you EG for helping to get this question moved to the right category.

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8 hours ago

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XfinityCliff

Official Employee

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531 Messages

Hello @megans1 and thanks for bringing your concern to our Xfinity Community forums!  And thanks @EG for shining a light on this for us!  

I can absolutely understand why this would be concerning, especially when you've been counting on that reward and have continued your service while managing a move and weather-related challenges along the way.

We'd be happy to take a closer look at what's happening with the promotion and review whether the recent transfer of service may have impacted the incentive tracking. To get started, please send us a Direct Message* with your full name, your current service address, and the address where the promotion originally began (if different).

Any additional details you have regarding the promotion are helpful as well.

Once we have that information, we'll dig into the details and review the status of the reward with you. We look forward to helping get some clarity on this!

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 hours ago

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megans1

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Thank you for reaching out, XfinityCliff! I have sent a message with the requested information and some additional details concerning the promotion. 

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7 hours ago

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