Visitor
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3 Messages
Incentive Center
Why is it that whenever I call the incentive center number no one picks up or calls me back. I just want my $100 prepaid card. It said it was shipped and I have not recieved anything. It has been more that 10 business days.
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
3 years ago
@user_c3d1a4
We apologize that you have experienced issues when attempting to get information related to a prepaid Visa card. Have you tried using the Incentive Tracker website (https://xfinityincentivetracker.com/)? That site should provide you with the latest status of your Xfinity incentives. Please let us know if that site does not provide you with the information you are looking for or if you have additional questions.
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CCHeather
Problem Solver
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1.1K Messages
3 years ago
@user_c3d1a4 Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience. Have you checked the status here: https://comca.st/3xoqTEA.
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