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user_3tbrvz
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Wednesday, April 8th, 2026 2:31 AM

Inadequate and unprofessional repair

I was unaware that Xfinity would be performing work in the area, let alone that digging would occur on my property outside of the designated easement.


I take pride in maintaining my yard and was disappointed to find damage, including holes that remain and large uneven lumps, along with an inadequate and unprofessional repair.

While the property may not be fully restored to its original condition, it should be properly repaired.


Does anyone know how I go about requesting the damage be appropriately addressed?

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8 hours ago

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XfinityPeterH

Official Employee

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2.7K Messages

8 hours ago

 

user_3tbrvz I also take pride in my lawn so I would be reaching out if I were in your shoes too. Our team will put in a ticket request for investigation of this. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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