Visitor
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1 Message
In store pickup
I ordered a new modem online and received the confirmation for it but i haven’t received an other notification on when it will be ready to pick up. How long will it take before it’s ready to pickup?
Visitor
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1 Message
I ordered a new modem online and received the confirmation for it but i haven’t received an other notification on when it will be ready to pick up. How long will it take before it’s ready to pickup?
CCMike1
Retired Employee
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933 Messages
4 years ago
Hi @user_da2ac9 and thank you for reaching out. I know how important it is to find out when the order will be ready for pick up. Can you send me a direct message with your address and name listed on the account?
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BruceW
Gold Problem Solver
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27.2K Messages
4 years ago
@user_da2ac9: "Send me a direct message" means:
From any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person but don't do that.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
(edited)
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CCMike1
Retired Employee
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933 Messages
4 years ago
I'm glad you were to pick up your modem and get it activated! Have a great day!
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