Visitor
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2 Messages
In store equipment pickup
I ordered Xfinity internet service over the phone yesterday for an apartment I'll be moving to in a couple weeks on the other side of the country. The representative over the phone told me when I move there I could pick up my equipment at a local Xfinity store. However today I received an email that my equipment had been shipped to the apartment. I do not live in that area yet, so there is no way I can receive this shipment. How do I cancel that shipment and instead pickup equipment at the store as I was told I would be able to do?
CCJennifer
Problem Solver
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743 Messages
3 years ago
Hello @user_7e0cb9! Thank you for reaching out on our community forum. I can certainly understand how concerning it would be to see that equipment has been sent. Once the equipment is shipped, we can't make changes. You can contact UPS to change the date of delivery though.
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user_7e0cb9
Visitor
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2 Messages
3 years ago
So a mistake is made on your end and I have to try to fix it myself. Excellent customer service.
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CCJennifer
Problem Solver
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743 Messages
3 years ago
@user_7e0cb9 We sincerely regret any inconvenience this causes. I'll be happy to look into your account and follow up with you to ensure you're able to get the date changed.
Could you please send our team a direct message with your full name and full address?
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