In Store Equipment Pick Up

I just set up my first Xfinity internet account and plan. I requested that the Getting Started Kit be shipped at a delayed date of May 17. Is it possible to pick it up at a local Xfinity store instead of having it shipped and cancel the delivery? I want to ensure it is not left or lost as we are in the process of moving.

Responses

XfinityJorge

Official Employee

•

2.1K Messages

1 year ago

user_rygro Hey there! Thanks for the Forums post and for reaching out to our team. We are happy to work together and see if we can help make the change for your equipment. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Customer Service

user_rygro

In Store Equipment Pick Up

XfinityJorge

New to the Community?