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user_q12tin
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1 Message

Tuesday, April 29th, 2025 6:53 AM

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Impossible to talk with an agent.

Xfinity app. Too many inapplicable questions. Login requests sent 3 times. Didn’t work. Login online, no agents available. Called number, no agents available. Called 2nd number, hung up on. Bill past due to bank account hack. Days away from new card. Don’t want services discontinued. 

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4 months ago

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user_wef2a8

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4 Messages

4 months ago

I finally found the secret! Don't press 1 to talk to an agent about your account, they don't want you to get through. Press 2 as if you want to buy something, and then they will want to help you!

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XfinityJanelle

Official Employee

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1.9K Messages

Hi @user_wef2a8 Thank you for your comment on the thread. If you need any assistance with your account please do not hesitate to reach out. We are happy to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

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