Impossible to get an Agent about Perplexity Pro Reward (or is this an Xfinity scam?)

Without an actual date for an actual reward, it's impossible to get real help from your Rewards form! So frustrating and badly designed!!!!

So, please, where is my code? Or is this an Xfinity scam?

As stated on this page: https://www.perplexity.ai/hub/blog/redeem-a-free-year-of-perplexity-pro-through-xfinity-rewards

Eligible Xfinity customers can sign up for this offer on the Perplexity website using the unique code in their Xfinity Rewards account.

This promotion is open to active Xfinity Rewards members. Existing Perplexity Pro account holders are ineligible to redeem this offer. To redeem your complimentary year of Perplexity Pro, you must sign up prior to August 29th, 2025 using the unique promo code provided to you by Xfinity.

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XfinityDemitrius

Official Employee

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2.2K Messages

4 months ago

Hey @AliciaB. Thank you for visiting our official Xfinity Forums Community support page. You can visit the Xfinity Rewards portal by visiting https://www.xfinity.com/rewards. You will need to sign in with the Primary Xfinity ID to view the available and eligible rewards. Some rewards may be on a first come, first served basis and have limited quantity. When you visit the Xfinity Rewards portal, are you no longer able to see an Xfinity Rewards for a Perplexity subscription?

AliciaB

Visitor

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3 Messages

No, my issue is not fixed. But I've been disappointed to see others in this forum complain about the fact that you've been wasting their time and not honoring the Rewards deal you made.
Not a good look, Xfinity.

I'm going to contact Perplexity directly about this and let them know what's going on with you not honoring the Rewards offer. Hopefully, I'll find better luck there.

(edited)

4 months ago

XfinityRay

Official Employee

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3.2K Messages

I apologize that you are feeling that way, @AliciaB. We want to provide the best possible help and handle your concerns. Though the Perplexity website shows the code would need to be redeemed by 8/29/25 the Reward was only good while supplies lasted. If you redeemed the Xfinity Reward while it was available you would then have until August to use the code that we send by email at Perplexity.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 months ago

Anon5280

Contributor

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25 Messages

Feeling that way? Are you kidding us? We are posting your response nationally because so many are wasting our time searching on Xfinity and asking why we were excluded.
This Deal from Perplexity AI is worth $200 a year. This is the small but real consideration for staying or going to a new streaming service.

An accepted answer that "provided the best possible help" would be for Xfinity on their Rewards page to add a button for Expired Rewards.
Had Xfinity done that with a "sorry you missed it", I would have saved many hours.

4 months ago

Anon5280

Contributor

•

25 Messages

2 months ago

it was a SCAM put out by Xfinity. It appears they had about 100 coupons to hand out. Made a big deal about it. But, a little research shows it was exhausted right away.

But, the thousands of Xfinity Reward users that spent hours as I did!
I am a Diamond Xfinity Reward member. all the so called rewards are basically [Edited: "Language"].

Then I saw this one and spent many hours. Eventually, in a post by Xfinity - they admitted it was extremely short lived and gone, gone, gone!

But, Google and yes even Perplexity will list it as still being valid.

I got a Motorolla phone that had the same deal. The Code actually worked when registering my phone warranty with Motorolla.
Perplexity said Congradulations (3 months). [Edited: "Language"], I was ready to sign up a year on PRO since they were giving me 3 months.
One week later.... as if it never happened!
Email, contact Perplexity... ZERO customer support!

I kind of like Perplexity, used it to bounce against ChatGPT. But, given its [Edited: "Language"] customer service

I am scared to pay Perplexity a year in advance or to trust them with my credit card info.

ChatGPT just came out with version 5. Now, it would appear Perplexity isn't keeping up?

I am ready to pull the cable on Xfinity for this. My tmobile phone is cheaper than the stupid adds Xfinity offers.
My friends use the tmobile 5G home server, run multiple TV sets, subscribe to the same extra streams. Two cut out Comcast, same service saving about 40% a month.
Been with Comcast since 2005. Service is wanky. Prices gone up. They are not special anymore. This SCAM with perplexity has put me over the edge.

(edited)

Customer Service

AliciaB

Impossible to get an Agent about Perplexity Pro Reward (or is this an Xfinity scam?)

XfinityDemitrius

AliciaB

XfinityRay

Anon5280

Anon5280

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