Impossible to get an Agent about Perplexity Pro Reward (or is this an Xfinity scam?)

Without an actual date for an actual reward, it's impossible to get real help from your Rewards form! So frustrating and badly designed!!!!

So, please, where is my code? Or is this an Xfinity  scam?

As stated on this page: https://www.perplexity.ai/hub/blog/redeem-a-free-year-of-perplexity-pro-through-xfinity-rewards

Eligible Xfinity customers can sign up for this offer on the Perplexity website using the unique code in their Xfinity Rewards account.  

This promotion is open to active Xfinity Rewards members. Existing Perplexity Pro account holders are ineligible to redeem this offer. To redeem your complimentary year of Perplexity Pro, you must sign up prior to August 29th, 2025 using the unique promo code provided to you by Xfinity.