I'm trying to cancel my service

user_da3szo Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. We are happy to work with you to make changes to your plan, can you have your sister reach out to us or if your are on the account we are here to work together. If so please send us a DM with your complete name and service address. 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it