Visitor
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3 Messages
I'm not typing this a 4th time
Your forum is as bad as your service. I've been billed twice a month for over a year. Give me my money back.
Visitor
•
3 Messages
Your forum is as bad as your service. I've been billed twice a month for over a year. Give me my money back.
XfinityPaula
Official Employee
•
1.5K Messages
2 months ago
Hello user_dbyv0b. Thank you for reaching out to us over our Xfinity Forums. I'm terribly sorry to read of the trouble you have had with being double billed. I know how vital it is to keep a budget and being charged for services not received it not where I want my extra funds to go towards. We would love to help out and ensure that we have the account corrected. Please send us a Direct message with your name and service address so we can work to figure out the issue.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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