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user_c99eed
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1st Kudo

Visitor

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3 Messages

Tue, Nov 30, 2021 10:38 PM

im not receiving any emails

starting on November 26,2021  I not receive any emails. when  I check the status is showing inactive

Question

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Updated 

6 m ago

39

1

Accepted Solution

XfinityNico

Official Employee

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347 Messages

6 m ago

Hello @user_c99eed, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with this email concern. Are you having trouble with one of our https://comca.st/3Ec3fMP emails? 

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user_c99eed

Visitor

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3 Messages

@XfinityNico this did not help, because there was no instructions on how to resolve the problem of why I am not receiving emails to account.

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6 m ago

0

XfinityAmira

Official Employee

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2.8K Messages

Our deepest apologies and we certainly want to help! To confirm, how are you accessing the email, through the Xfinity Connect website (https://comca.st/3D6DM64), or through a third-party email client (Outlook, Apple Mail, Etc.)? I understand you're not receiving emails, are you able to successfully send them?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 m ago

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user_c99eed

Visitor

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3 Messages

NO  i am not able to send or receive emails. I can login to the account but it only shows  emails that was sent up to 4.30 pm Friday 11/26/21.  

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6 m ago

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XfinityDevinC

Official Employee

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652 Messages

@user_c99eed

Thank you for letting us know you cannot send emails either. To help us determine what is causing this, can you tell us what error or message you get when you attempt to send one?

Also, something you may want to check is the email storage limits to be sure that is not full and preventing you from receiving new emails. Can you check this through the settings icon in the top right of the Xfinity Connect window, please?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 m ago

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