I'm looking for a phone number for a specialized hardware installation

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @user_cm4b5z, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. What kind of installation are you looking for? 

I have my own seperate modem and seperate router. I'd like to retire my modem, have your gateway installed strictly as a modem only and connect it to my router. I've tried this several times doing it myself with Xfinity support but it never worked. I want to talk live to someone who can open a ticket to have this installed and configure at my home by a Xfinity tech. One who understands and has experience in doing this

I think there's some confusion here. My current router only expects that it be plugged into a modem that supplying the data. So that's all I would be expecting out of the gateway that the technician installs. Just supply Internet to the ethernet Jack on the back of the gateway and nothing else. If the gateway can be configured by the technician to just supply that and nothing fancy that's all I need I believe. Of course I assume that in the process of installing the gateway the technician would make sure that it's receiving the proper speeds that my account is configured for. But that would be between the gateway and the Xfinity coming into my home and that's always going to be xfinity's responsibility to make sure that that is working correctly. There's no expectation of trying to configure anything beyond the gateway heading towards my router that I have from Xfinity as long as it's just supplying the internet data stream like any dumb modem would. Are you and I both on the same page with the same understanding of what the expectations are or am I now missing something

I've tried multiple times to navigate through the Xfinity automated phone systems to talk to someone at this level that I'm talking to you at and I've never been able to contact someone in the know that could open up a ticket and schedule a technician to come out and do as we discussed. Xfinity hides behind an automated system. You can't even get a hold of someone unless you allow xfinity's automated system to test your connection. I've never found a phone number that allows me to contact a human being and make a request without having to interrupt your services with automated testing just to ask a question or request a service that doesn't involve a situation where we have a technical problem at the moment. So sadly you giving me a telephone number isn't going to help that's part of the problem

Sorry but that's exactly what I've tried to do two times I want the technician to get it into bridge mode when they're here to do the install to make sure that it is in bridge mode and running before he leaves if that can't be done then it doesn't look like Xfinity offers the service at all.