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user_cm4b5z
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Visitor

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2 Messages

09/19/2026 10:50 AM

I'm looking for a phone number for a specialized hardware installation

I'd like to have a phone conversation to arrange a somewhat special internet gateway install for my home in York pa. I've tried the usual Xfinity support number but got nowhere

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7 hours ago

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EG

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121.2K Messages

13 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityChelseaB

Official Employee

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2.6K Messages

11 hours ago

Hello @user_cm4b5z, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. What kind of installation are you looking for? 

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user_cm4b5z

Visitor

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2 Messages

11 hours ago

I have my own seperate modem and seperate router. I'd like to retire my modem, have your gateway installed strictly as a modem only and connect it to my router. I've tried this several times doing it myself with Xfinity support but it never worked. I want to talk live to someone who can open a ticket to have this installed and configure at my home by a Xfinity tech. One who understands and has experience in doing this

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XfinityCliff

Official Employee

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670 Messages

Hello @user_cm4b5z.  If you'd like to use your own router or firewall, Bridge Mode is typically something customers enable themselves through the gateway settings. While a technician may help as a courtesy, configuring advanced networking setups and third-party equipment isn't part of our installation process.

We don't directly configure or support third-party routers, firewalls, or networking equipment. However, we can provide an Xfinity modem and ensure it's activated and online by either arranging to ship one to you or you could simply pick it up at a local store. You can then enable Bridge Mode through the gateway's admin interface and connect your own networking equipment.

We could also continue to assist you here through this process if you would like to ensure you're able to get it connected. 

Please let us know if you have additional questions or would like our assistance with obtaining an Xfinity Modem. 

(Thanks @EG  for spotlighting this post for us!  We appreciate you!)

(edited)

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