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Mutwakil
1st Topic

3 Messages

Monday, May 27th, 2024 5:56 PM

Closed

I'm covered by xfinity but its not available at our address?

We are looking to switch providers because our old local internet is $115 for 25mb so we asked around our neighborhood everyone uses xfinity but the people on our street said they use the local internet so I checked the coverage and it showed we are covered and can get xfinity but when I checked the website it said it's not available at our address is there any way to get xfinity at our address 

Question

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Updated 

1 year ago

51

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EG

Expert

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110.4K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

 • 

1.9K Messages

1 year ago

@Mutwakil thanks for reaching out to us for help with your address. We can take a look and confirm the best resolution. Please feel free to send us your full name and the complete address in a direct message:

(Full credit to @BruceW for this excellent explanation!) 



"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:



  • Click "Sign In" if necessary





  • Click the "New message" (pencil and paper) icon



  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there



  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list



  •  - An "Xfinity Support" graphic replaces the "To:" line



  • Type your message in the text area near the bottom of the window



  • Press Enter to send it



See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.


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Mutwakil

3 Messages

Ok thanks. I sent the direct message 

1 year ago

0

XfinityJamesC

Official Employee

 • 

2.1K Messages

Thank you for sending us a direct message, @Mutwakil. I'm sorry to hear there were no plans to expand service to your area this year, but I'm glad we were able to document the request. Please feel free to create a new post in a few months, so we can check for any new expansion updates. Our amazing community is always ready to help, 24 hours a day, 7 days a week. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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