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user_c404fd
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Visitor

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1 Message

Thursday, September 23rd, 2021 9:32 PM

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I'm being charged for a TV box I don't have

Hello- 

I'm being charged for a TV box I don't have. We don't even have cable TV hooked up at our house. How can I get this fixed? 

Thank you!

Question

 • 

Updated 

3 years ago

1.8K

5

CCAmir

Gold Problem Solver

 • 

7.2K Messages

4 years ago

Hi user_c404fd, thank you for reaching out to us here with this concern. We can certainly take a look at the account and remove any unnecessary charges from the account. To better assist you could you please send us a private message with your full name and street address?

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

0

user_362820

Visitor

 • 

1 Message

4 years ago

This has been an ongoing problem for me. Being told I have a 2nd Tv and box. I just viewed my new bill due in October and I am being charged the fee's even though the device was returned August 6th and I have a receipt.  So tired of this. 

1

0

XfinityEmilyB

Official Employee

 • 

2K Messages

Welcome to our community forum, @user_362820! You've reached the Digital Care Team and we are a group of experts when it comes to anything Xfinity related. I know I'd be upset if I was being charged for equipment I didn't have so I'd love the opportunity to make things right.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :). 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_446fa0

Visitor

 • 

1 Message

3 years ago

I have the same issue. I'm being charged for a TV box that I do not have. I have been using Apple TVs for years without any settop box. I should not be charge for remotes or any boxes at this point. Please resolve immediately. What do I have to do to be credited these erroneous charges?

1

CCSean1

New Problem Solver

 • 

318 Messages

Hello @user_446fa0, thank you for taking the time to reach out to us on the forums I hope you are doing well! This is not the experience we want you to have as a valued member of the Xfinity family, and I can understand the frustration this issue would cause being billed for equipment you don't have. You have reached the right team to assist with this today.

 

Can you send us a direct message with your first and last name and address to get started?

I no longer work for Comcast.

3 years ago

0

user_e783d3

Visitor

 • 

1 Message

3 years ago

I had the same issue. I removed the TV box from my service and contacted support, who provided a credit for the past 8 months. However, I can see that the charges have been there for at least 2 years. I haven't had the box on my service since 2015. How do I get a full credit for these erroneous charges?

1

0

XfinityKassie

Official Employee

 • 

1.7K Messages

@user_e783d3 Good morning, Happy Saturday! I hope your weekend is off to a good start! I would be happy to take a look at your billing for your equipment. I know how important it is to have your billing correct. To begin, please Direct Message your name and service address so that I may look into your billing and adjustments? 

 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

jon9396

Visitor

 • 

1 Message

3 years ago

same thing is happening to me i dont have their tv box but they added it to my bill and i cant even get ahold of anyone to fix it and this is the 2nd time they have done this to me

1

0

CCLayla

Gold Problem Solver

 • 

259 Messages

Hi, @jon9396, you've come to just the right place for help with this extra equipment charge you've noticed.

For further assistance, could you please send our team a private message with your first and last name, and address?

To send a private message, you may need to:

  1. Click "Sign In"
  2. Click the "direct message" icon
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send it

I no longer work for Comcast

3 years ago

0

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