Visitor

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2 Messages

09/25/2026 12:20 AM

id verification

I did not receive an id verification and everyone keeps telling me I can't move forward with purchasing my device without it does anyone know how to fix this 

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Official Employee

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3K Messages

1 hour ago

Hey @user_vktglh, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to see if we can get that order submitted for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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