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user_1o2bqr
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Tuesday, December 30th, 2025 4:23 PM

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I'd like to call Customer Service on a non 1-800 phone number

Can you provide a direct line phone number that is not a 1-800 number?

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2 hours ago

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XfinityPeterH

Official Employee

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2.5K Messages

5 hours ago

 

user_1o2bqr There is no such number, but our team of experts are happy to help you via this platform. What can we assist with today? 

 

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user_1o2bqr

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I'd like to cancel my service. I'm outside the US and I don't have phone access to toll-free number inside the US. So I can't call 1-800-XFINITY.

5 hours ago

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XfinityPeterH

Official Employee

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2.5K Messages

 

user_1o2bqr Our team can process this request for you. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 hours ago

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user_1o2bqr

Visitor

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3 Messages

@XfinityPeterH​ I'd like to cancel my service. I'm outside the US and I don't have phone access to toll-free number inside the US. So I can't call 1-800-XFINITY.

4 hours ago

0

XfinityPeterH

Official Employee

 • 

2.5K Messages

2 hours ago

 

user_1o2bqr Thank you for working with us in our DM's. Glad we got everything taken care of for you. Should anything come up in the future let us know. :-) 

 

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