Wed, Apr 21, 2021 6:03 PM
I would like to downgrade my service do to financial hardships. Is their anyone I can talk to?
19 d ago
22 d ago
Your name does not appear in the peer to peer list. I accidently sent one to a ComcastMartinD yesterday. Can I message someone else that appears on the peer to peer?
Did you try searching for Xfinity support as mentioned above or are you trying someone's name specifically? It would need to be Xfinity support on this platform with the new updates we've made. Let me know if that still doesn't work for you.
23 d ago
Hello, @ProClicker! Thank you for reaching out to us today over our Community Forums. We would be more than happy to help review your account for possible options in downgrading your services. We totally understand how financial hardships can impact the family budget. You have come to the right place!
Please send us a chat message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
I did send it to a name. Now I sent it to support, thank you.
Thank you for the help. This is the best customer serviced I've received in a long time from ComcastStarr and ComcastJoey.
Hello again Martin! I hope your weekend is going well! I just wanted to check in and see if you were able to receive your new modem ok and if you had any additional questions in regard to the activation process etc.? There is absolutely no rush on this as we are here to support you 24/7 so please let us know at your earliest convenience and thanks again for all your time!