ProClicker's profile
ProClicker
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Contributor

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30 Messages

Wed, Apr 21, 2021 6:03 PM

I would like to downgrade my service

I would like to downgrade my service do to financial hardships. Is their anyone I can talk to?

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Accepted Solution

ProClicker

Contributor

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30 Messages

22 d ago

Your name does not appear in the peer to peer list. I accidently sent one to a ComcastMartinD yesterday. Can I message someone else that appears on the peer to peer?

Official Employee

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148 Messages

Did you try searching for Xfinity support as mentioned above or are you trying someone's name specifically? It would need to be Xfinity support on this platform with the new updates we've made. Let me know if that still doesn't work for you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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210 Messages

23 d ago

Hello, @ Thank you for reaching out to us today over our Community Forums. We would be more than happy to help review your account for possible options in downgrading your services. We totally understand how financial hardships can impact the family budget. You have come to the right place! 

 

Please send us a chat message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.

 

Thank you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ProClicker

Contributor

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30 Messages

22 d ago

I did send it to a name. Now I sent it to support, thank you.

ProClicker

Contributor

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30 Messages

22 d ago

Thank you for the help. This is the best customer serviced I've received in a long time from ComcastStarr and ComcastJoey.

Official Employee

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259 Messages

Hello again Martin! I hope your weekend is going well! I just wanted to check in and see if you were able to receive your new modem ok and if you had any additional questions in regard to the activation process etc.? There is absolutely no rush on this as we are here to support you 24/7 so please let us know at your earliest convenience and thanks again for all your time! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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