I was sent the wrong modem.

Hello.
I signed up for the new 25$ a month internet promotion with a free XFi gateway for two years. I believe that I was sent the the wrong modem/router; the promotion promised the XB7/8 modem (including all over the promotional materials) instead I was sent the outdated XB3 model that looks like it sat in someone’s house for a year before being packaged as new.
Can I say false advertising!?

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CCKyla

Problem Solver

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411 Messages

3 years ago

I'd be happy to assist you further privately!

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33.9K Messages

@XfinityKyla @user_91859a

Please remember to explain how to "assist you further privately".

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

[Credit to BruceW for the instructions]

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3 years ago

Customer Service

user_91859a

I was sent the wrong modem.

CCKyla

Again

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