Visitor
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3 Messages
I was charged for service that I did not have. CHECK YOU BILL DETAILS
My elderly mother had a tech come to the house (6/2022) to set up new internet. He also set up a cable box for a TV. She doesn't have a TV, SO HE COULDN'T HAVE SET UP A BOX!!! She was charged for cable box rental and tv service for 2.5 years!! The account was set up as auto pay and paperless. (She now has dementia and I took over her accounting and thats how I figured it out.) When I noticed the bill (2.5 years later) went from 160.mo to 220. I looked at the PDF on the account and saw the breakdown of the charges. I went to the Xfinity store and they couldn't help me and said I had to call billing/dispute (we all know how many hours that takes) . She was paying 15.mo for the box and 80-100 for the TV service !!! They were able to credit me 3 months of cable box rental!! I said that wasn't good enough so they escalated the call and finally gave me a credit of $200. Here I am 6 months later and still bothered by it. Users be aware. Check your bill. look at the details and DISPUTE the charges. Xfinity is the worst. GRRRRR.
What do I want?
1. All the $ back that she paid that she didn't have service for.
2. Everyone to check the billing details.
3. Xfinity to not rip us off...especially the elderly.
Thanks for listening.
XfinityDemitrius
Official Employee
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1.9K Messages
15 hours ago
Hey @user_kg7nkq. Thank you for visiting our official Xfinity Forums Community support page. Please accept my most sincere apology for the experience you have encountered. I am glad to hear you were able to get in contact with someone that could provide a partial credit for the time of services. To help be as transparent as possible, we would not be able to go back and issue a service adjustment for that far back. Were you able to get the service adjusted to remove the Xfinity Video services if they are no longer needed?
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user_hwwem1
Visitor
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1 Message
15 hours ago
Thank you for posting this because my mother is also getting ripped off by Xfinity. I saw her bill today and it's $250 a month, A MONTH! No internet and cable should cost a retired senior that much money. I went onto the chat and spoke with a customer service agent named Stephen, who was the rudest customer service agent I've had the displeasure of chatting with. I told him on the bill that I've seen the same charge twice. He said there's no double charge and I told him I'm looking at it right now, but it's interesting to see how quickly they gaslight when they believe they're speaking with seniors. I should contact APS or ACLU. I just wanted to find out what the charges were for considering she has a box in her living room and a little piece of plastic junk, about the size of an SD card reader, in her bedroom. She pays for the 1100 MB WiFi and yet it is the slowest WiFi I've ever used. Also, she's paying for 125+ channels but when I'm going through her channels they all require an additional subscription. On top of all this, I noticed that whatever jerk installed her cable actually drilled through her floors! They drilled through the walls too and it's just a cable coming out, no plate cover, no nothing, but I cannot believe that they drilled through the floor of her house! That never should've happened! I told the agent I wanted to see if there were promotions because it's so expensive and I was thinking of switching my mom's cell phone plan over, but after this experience, AT&T is looking like a way better option for home internet and wireless.
As the first user mentioned, please look out for your elders because they truly are being taken advantage of.
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