I want USA based customer service back!

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I called customer today for an issue with channel lineup, I had the same issue last month, was told I needed to change cable box, so I got the cable box , that customer service from Africa sent me, only to find out later it was the wrong type of box.  So I drove 15 miles to the store to return this wrong box for the correct box.  I got to the store explained the situation and was told by them, that I needed to change the box to clear up the issues I was having with my lineup on my channels,  So I told the so-called right box, installed, wonderful everything is working.  Today I experience the same issues as before, 3 weeks ago.  I called the 888 934 6489 number , got  customer service in the Philippines, explained the issues, she did not understand what I was saying, I tried my best but she couldn't hear me that well because of the loud noise in her call center, and she kept asking me if I could hear her better, I was telling her, I was hearing a lot of yelling in the background which made it impossible to address the issue again, she say hold on and I quest mover to another location and the noise got progressively worst. She put me back in the queue.  2.  I got another C/S from the Philippines, I didn't understand her dialect, I tried to explain the issue again to another c/s, that didn't work, she said hold, put me back in queue.  3.  This time I think this c/s was from India, and the reason I got her is because I kept insisting on someone in the USA that I could under the speech, and they would under my issues.  This c/s I hear a lot of I don't know like banging and a lot of weird sounds, I kept hearing the said thing over and over, to no avail, I got nowhere with this one.  4, I was put back in queue, I finally got someone from Africa, after explaining the situation, I was told he understood and will get my issue resolved, was told hold on, he wanted to check on the issue in the back office and will get back to me shortly.  5. Was put back in queue, was pick up again by number 6,  c/s  I again explain the situation, but this time I was back in the Philippines, the noise was heavy as before, I told I people I was hanging up I know longer wanted to talk about the issue at this one I was tired and fed-up with this lousy Customer Service that Xfinity was providing their USA customers that it made me want to PUKE.   7.So, I hang up, and 30 minutes later I get a text message to do a survey on the service that that provided me, I rated the service 0.  8, Then I get a call from another c/s  from the Philippines I think, accent was somewhat heavy, stating she was the supervisor and she was here to help me, I explained I did not was to talk to anyone anymore, leave me alone, and hung-up my phone.   10 minutes later, I'm working on my internet and suddenly my cable goes out, internet goes out, 9, Now I'm very upset, I called Xfinity on both number 800 266 2278 and 888 934 6489 and stayed on the phone for a while until I got a person, I asked if they were in the USA was told yes, they had got a ticket and wanted to know what was going on, I explain the situation, said she will doing some troubleshooting, but will not knock out my internet service.  As you may read this, you will notice numbers in my verbiage, that because I had to SPEAK with Xfinity 9X in order to get someone in the USA who could help and understand what was going on.   We as customers in the USA should have C/S here in the USA, instead we are funneled into a system where the knowledge is NOT there, there is a language barrier just to make more revenue, but NO decent services for those in the USA.  You will continue to lose customers not so much because of the outrageous rates, but if there are issues, those services have been taken away and , in it's play substandard customer services.

I want USA customer service back as well

34 years with Comcast and I have never been treated with such disrespect or disdain that I am now receiving. I have had an issue for almost one month now and keep getting [Edited: "Language"] around!  This insane !!!!

The automated customer service is terrible!!!   Takes hours to get through to anyone and then it's just more automated [Edited: "Language"]!!!   Everyone is truly sorry, but nothing changes!  Worst customer service ever!!!

I’m currently in a dilemma with Xfinity and outsourced reps. My credit ran out so I called Thursday. Was told I’m on a legacy package and if I changed to whatever package was suggested everything will be same. I could treat it like a credit. I turn on football today, Saturday, and I don’t have any sports channels. I called back and they said they’d give me a higher package for 12 months at the new price I was quoted. Cool. They downgraded my internet, got rid of peacock, got rid of dvr. They aren’t giving me promotions, they are just deleting or downgrading parts of a package…after I’m blatantly asking if anything is changing and they say NO. Third call supposed to get my net back up to speed and my dvr back. Was told can’t re-sync peacock and to call peacock. This is all because I was paying $230/month and it was going to $270 and I tried to see if there was a promotion. My next calls will probably be to retention and YouTube.

I have had non stop issues for the past three months I can't even get a live agent on the phone

I am paying over 300 dollars a month and for the past three months have had constant problems with my TV service I have had 3 technician visits and it is still not running properly The TV repeats itself constantly and then I loose the voice and it this happens repeatedly I just spent ten minutes with your automated system and had to endure the questions again and again

What does someone have to do to get some reasonable service?