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user_48cb67
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Visitor

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1 Message

Friday, March 11th, 2022 2:43 PM

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I want to talk to an actual person

Is there a phone number I can call to reach a real, live person to talk to about my lack of internet connectivity? I don't want to "chat" online. I've already restarted my modem. I need to speak to a human being.

Question

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Updated 

2 years ago

693

2

XfinityAirelle

Official Employee

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1.8K Messages

2 years ago

Hi there! Thanks for taking the time to reach out to us today! We are sorry to hear you are having service issues. As a customer myself, I know how important it is to have a steady and reliable connection. Our awesome digitla care team is a corporate team and we are ready to help! 

 

However, If you prefer to talk over the phone, you can contact us at 1-800-XFINITY

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0

user_bfc659

Visitor

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1 Message

2 years ago

I need some one to call me about changes made ,I have basic cable and took modern back

1

0

XfinityChristy

Official Employee

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1.3K Messages

Hello @user_bfc659 Thank you for reaching out on our Xfinity Forums today. Our team is full of experts of everything Xfinity and set up to help you here via this Forum. I would be happy to review your account with you today. To get started, please send a Peer to peer message with your full name and address. 

 

 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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2 years ago

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