Regular Visitor
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17 Messages
I want to talk to a human
I call the number and I get in the phone tree. What do I select to get a person?
Regular Visitor
•
17 Messages
I call the number and I get in the phone tree. What do I select to get a person?
CCMartin
Gold Problem Solver
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2.9K Messages
3 years ago
Hey there, @photo_girl3
Our team here on the forums can help out in a number of ways. Can you explain the issue you are experiencing a bit more in depth? We want to make sure we do our very best in helping out in any way we can.
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TomBenjey
New Poster
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2 Messages
3 years ago
I too need to talk to a human being. I'm involved with renovating a historic building that will ultimately have offices on the second floor. This would be the optimal time to run the cable through opened up areas rather than wait to fish it up from the basement. The building currently has no telephone or internet service but the occupants of the offices will need it.
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user_a62fc5
Visitor
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1 Message
3 years ago
I am commenting to ALL of the requests for talking to a live person at Comcast. Example of Comcast responses:
Please contact us and one of our friendly and knowledgeable representatives can help. BUT that is the issue - there is no way to contact a rep.
To send a Live Chat, please click on the chat icon on the top right of this page. There is no Chat Icon!
No one answers the phone at all. Choosing Billing gets you to automatic messages with information that has nothing to do with what you are calling about!
Choosing technical support gives you automatic messages about sending things to your TV - we are trying to ask questions - no person to talk to!!
Comcast says ..... Our team here on the forums can help out in a number of ways. Can you explain the issue you are experiencing a bit more in depth? We want to make sure we do our very best in helping out in any way we can. ANY WAY YOU CAN is to answer the phone! How can you help out if you won't talk to your customers. WHAT DETAIL? It is simple and clear - response from Comcast is the issue - how to get you to do what you say you do?????
I have heard in the past that you can make an appointment for Comcast to call YOU back BUT if you can't reach anyone at Comcast to arrange it you are back at square one.
We pay so much money to Comcast - you take our money and then IGNORE US.
I would like a response and the answer to the question we all are asking HOW TO REACH A PERSON TO TALK TO AT COMCAST? You have ignored everyone else - I am sure you will ignore me also. How about posting on the first page of your website a message on how to REALLY reach those Customer Service Reps that are anxious to help us.
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