i want to cancel peacock

@XfinityKatie​ yes its free because of the package with xfinity. I have been on the phone with both companies and have been unable to get them to either sign me up for peacock plus ( of which I had prior to switching to peacock premium, i actually thought it was the same when i switched or I would not of switched) Xfinity tellls me they will get me Plus and will open a ticket but i have never heard back from them, they also told me to just create a new email and open a new account with peacock, i dont see why i should have to make a new email just to cancel my current plan. peacock of course tells me i have to go through xfinity

@user_6c5bwq I can see how that would be frustrating to deal with, and we want to avoid any further back and forth for you! I'd like to pull up your account so we can look into the previous ticket mentioned to help determine the best path forward. Can you send our team a direct message with your full name and address so we can look into this further together? To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

@XfinityKatie​  Done thank you