Visitor
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1 Message
I want to cancel my Xfinity Internet and Mobile entirely in writing and do not consent to a phone call. Please enable direct messaging
Hello, I'd like to cancel my Xfinity Internet and mobile service effective immediately as I've already switched to another provider. I do not want to discuss retention offers or have to have a phone call if possible as that is difficult with my schedule. Please confirm my cancellation date.
EG
Expert
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119.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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906 Messages
2 hours ago
Greetings @user_2bo1pw,
There is no need for a phone call we can take care of your cancellation request here. If you ported your phone number out with Xfinity mobile the line will automatically be disconnected. We can schedule your cancellation for Xfinity internet to take place immediately once we locate your account. In order to locate your account we will need to gather some additional information via our secure direct message channel. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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