Visitor
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1 Message
I want to cancel my tv but keep my internet
I am trying to cancel my tv plan but keep my internet plan. The only site will not let me do that.
Visitor
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1 Message
I am trying to cancel my tv plan but keep my internet plan. The only site will not let me do that.
XfinityJorge
Official Employee
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3.4K Messages
4 months ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start new conversation" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityJustinC
Official Employee
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2.7K Messages
4 months ago
@user_17u3dq I appreciate you sending the direct message, and will follow up with you there to continue with the account change request since you're not able to do that through the self-service option on the plan builder: https://www.xfinity.com/planbuilder
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user_wrnron
Visitor
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1 Message
23 minutes ago
I wish to do the same ...
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