Hey @user_yijew7 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding an order. I would be more than happy to assist you. Has the order been more than 15 mins ago? We would not be able to cancel the order if it has been if it is being shipped out. If it is an order for shipping and it's been over 15 mins, you would want to do a return once it has been delivered.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message": Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
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XfinityJanelle
Official Employee
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2.4K Messages
1 day ago
Hey @user_yijew7 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding an order. I would be more than happy to assist you. Has the order been more than 15 mins ago? We would not be able to cancel the order if it has been if it is being shipped out. If it is an order for shipping and it's been over 15 mins, you would want to do a return once it has been delivered.
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