rutiger's profile

Frequent Visitor

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14 Messages

Wed, Jul 21, 2021 5:59 PM

i want to add unlimited data

keep getting near my 1.2 cap. i need unlimited. all instructions lead to broken pages/dead links. help please!

thanks

Responses

Accepted Solution

rutiger

Frequent Visitor

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14 Messages

3 d ago

when i google it it points to this link http://xfinity.com/buy/plan/checkout/XFINUDAT

after a few steps into this i get the message "

Temporarily unavailable

The product you’re interested in isn’t available for purchase at this time.

Get updates about Xfinity Home, Xfinity Cameras, and 24/7 Video Recording."

Official Employee

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215 Messages

Got it, okay. Thank you for sharing that message. The link you were using is the exact one you'd need to go through the enrollment process. You would just follow the on-screen instructions to get it added. However, some accounts do have limitations to the changes they can make online (to help ensure you don't loose any special deals in the process), so this would explain the error you are getting. No worries though, my team is here to help and we can get this added on for you no problem! If you send us a private message with your full name using our peer-to-peer chat service, we'll be able to help out! Just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly.

rutiger

Frequent Visitor

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14 Messages

pm sent now. thank you!

Official Employee

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187 Messages

Thank you so much for working with us to get this resolved for you! Have a great day and please reach back out if you need any assistance in the future!

Official Employee

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215 Messages

3 d ago

Hey @rutiger we definitely want to ensure you can get unlimited data added on if you need it. We'll get this taken care of. Are you signed into your online My Account profile when trying to add on unlimited data? Are there any specific messages/errors that pop up on the webpage when trying to make this change online? 

rutiger

Frequent Visitor

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14 Messages

3 d ago

can you post exact instructions on how/where to add unlimited? yes, i'm logged into my account.

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