1 Message
I WANT MY INTERNET NOW
I moved august 1st. I have been trying for 3 days to transfer my internet service to the new address. The chat agent flat out lied to me last night and said she fixed it and it would tranfer in sn hour. 24 hours later, still nothing. Cant get a human on the phone. Just endless circles of uselesness. I WANT THE SERVICE I AM PAYING FOR
EG
Expert
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110.4K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.1K Messages
10 months ago
Hey there, user_6wnv6w thanks for reaching out through Xfinity Forums regarding transferring your services to your new address. We truly appreciate you bringing Xfinity with you to your new address. Have you already ensured that your new address is linked to your previous address? Here is a link with the steps, https://www.xfinity.com/support/articles/switching-between-multiple-accounts.
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