1 Message

Wed, Sep 22, 2021 12:26 AM

I want my internet equipment

Ups sent my xfinity equipment back to the sender. I have fixed everything they have asked involving my address. I even sent emails regarding my package and haven’t heard anything back.  I have waited a week. I just want my package. I have my monthly bill but no internet box. What should I do no?

Official Employee


180 Messages

1 m ago

Hey @user_af3fb4! Thank you for taking the time to reach out and being part of the Xfinity family. That's definitely not the experience we want you to have. I'm so sorry you never got your equipment. I'd be happy to look into this for you, find out what's going on and get you the equipment you need. Can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?



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