Visitor
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14 Messages
I think it's hilarious that I just spent 30 minutes doing this and then you shut me down. So here I am doing it again
You're trying to charge me $1,100 for a phone that I don't have. I have all the documentation. Your customer service is horrifying. There was a gentleman that turned on my phone yesterday then somehow it never happened. I called back your customer service wanted to be right more than they wanted to be helpful. They were horrifying. They promised me there would be resolution in 2 hours. I'm still sitting here waiting. I could go further into detail but I'll do that when you call because I am not sitting here rewriting all this stuff when. Once again this is all on your ends. Just like when you just deleted everything that I wrote and told me there was an another glitch and I'd have to do it again. So I'm saying I'm [EDITED: Personal information] also on the account [EDITED: Personal information] area code I need this dealt with today. I've been without a phone for 3 days. It's disgusting, 52 years. I've been a customer dime and customer. You say really you just treat us like [EDITED: Language]
user_2ssvkz
Visitor
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14 Messages
4 days ago
And this form is actually really educational because I see that you're trying to fraudulently charge a whole handful of people for phones that they don't have. They were quote" glitches on your behalf. It's really just a grotesque mismanagement. You guys should be ashamed of yourselves
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XfinityFrank
Official Employee
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1.7K Messages
4 days ago
Hello, @user_2ssvkz! Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with you mobile service. We would be glad to help get this issue straightened out. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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user_2ssvkz
Visitor
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14 Messages
8 hours ago
I have been an Xfinity diamond customer for 52 years. I have my payments coming out automatically every 25th of the month you continue to try to charge my account for $1,100 for a phone that I do not have. I have the email that proves it and I have emails and bank accounts showing that I have paid every single month. So what I'm saying is you have my phone suspended. It's been suspended for almost a week now and you refuse to help me out. I feel like I'm at your mercy. It's disgusting the way you've treated me. It's disgusting the way my son has got to go to school with no phone when he's 8 hours away from me. I've asked to speak with a manager. I've asked if the supervisor they will not escalate me. I have reached out to you people on every platform available and no one is willing to talk to me about a resolution. You continue to try to charge my account for the last 4 months for a phone that you've already received back and has shipped out of the warehouse and is in somebody else's property and then you suspend my service after trying to rob me. It's I'm speechless
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