Ledger0423's profile

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1 Message

Saturday, January 29th, 2022 5:07 PM

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I Recently got a email saying that I'm using an old version of xfinity that I need to upgrade or I'm gonna lose my emails is that from you

It says Go to new version! 

Is that from you? The xfinity is written in red capital letters? 

Official Employee

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2.5K Messages

3 years ago

Hi there! Can you post the link to that site here? 

Expert

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31.4K Messages

@XfinityAirelle​ 

Hi there! Can you post the link to that site here? 

Chances are if they did post a link it would be a phishing link and against the guidelines to post.  😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Gold Problem Solver

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26.3K Messages

3 years ago

It says Go to new version!  Is that from you? ...

"Click here now or lose your email" messages are almost always phishing messages, scammer attempts to steal login and account information.

If you check your email with Comcast's Xfinity Connect webmail ( https://connect.xfinity.com/ ), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:

  • preceding the email subject line in the list of emails
  • above the subject line when the email is opened.

See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.

Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".

To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse/ and scroll down to the "Report Phishing Emails" section.

(edited)

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