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user_542507
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6 Messages

Friday, June 27th, 2025 10:56 PM

I received an xfinity email saying I can get Peacock Premium for free, but it doesn;t work

I received this email from xfinity  When I click on the button to redeem it just sends me to the xfinity website.  When I tried further to activate it said I wasn't eligible.   What gives????

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Updated 

17 hours ago

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XfinityShawn

Official Employee

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1.7K Messages

17 days ago

 

user_542507 Can you try clearing cache/cookies as well as a new web browser? Let us know if that works. 

 

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user_542507

Visitor

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6 Messages

Cleared all cookies and site data, which by the way makes a lot of additional extra work for me having to re authenticate all my other services, and that did nothing.  I would post the screen here but strangely enough inserting a picture is not permitted.  Super annoying in addition to all he other work I will have to do now.

 The Peacock activation page says "We're sorry, your account isn't eligible for this Peacock offer".

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17 days ago

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user_542507

Visitor

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6 Messages

Tried the link in a different fresh browser that I had never use before, same result.  No go.

We’re sorry, your account isn’t eligible for this Peacock offer

View your current TV & Streaming plan to see available offers, or visit Help and Support for more details.

Visit TV & StreamingHelp and Support

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17 days ago

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user_542507

Visitor

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6 Messages

FYI, the email has a little icon that says "diamond" but in the rewards page It has gold.

Loyalty-Tier_Gold

William's Rewards

Gold

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17 days ago

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XfinityAbby

Official Employee

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341 Messages

@user_542507 thank you for providing that information.

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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user_542507

Visitor

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6 Messages

Just sent this info with my name and address, description of the problem, and screen shots.  Thanks.

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17 days ago

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XfinityEva

Official Employee

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1.8K Messages

14 days ago

Thank you for giving us the opportunity to check on this offer for you. We're sorry this was not available at the time with your currently subscription and we appreciate your time checking this out. If you would like to take us up on the offer for Peacock Premium, our team is here every day 6AM-1AM EST. 

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user_542507

Visitor

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6 Messages

14 days ago

What a total waste of time.  Please stop sending me offers saying I am eligible and then refusing to honor them.  I should report this as a scam, which is all it is.  

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user_uvn1k6

Visitor

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1 Message

17 hours ago

I got the same email and it will not activate. Instead I was directed to a page suggesting I pay $10 a month to get Apple TV, Netflix, and Peacock. My email states because I’m a platinum member I get Peacock as a reward. When I go on my app, it says I’m a platinum member. Yet the free Peacock is not in my reward section to click on without being charged $10 a month. 

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XfinityPeterH

Official Employee

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2.1K Messages

 

user_uvn1k6 We can take a look into ryou account and make sure everything is correct. Please feel free to send us your full name and address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 hours ago

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