I received an email title "We received your cancellation request, and we're on it". I did not cancel service

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hi there, and thank you so much for taking the time to reach out to Xfinity Support @ChadDC!  We are so glad to hear from you and want to assist in any way that we can with addressing your service concerns.  I understand your concern about receiving an email confirming a service cancellation you didn't initiate.  That's definitely unsettling, and I want to assure you we'll get this straightened out immediately.  You have reached out to the best team to get things ironed out for you.  So that we can get started, please feel free to shoot us a private message with your details.  That way we can get a look at what may have caused this. 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it