Visitor

 • 

1 Message

Friday, August 1st, 2025

I received an email that I need to update my service. Is it a scam?

Please advise if this is a true email or a scam?

Oldest First
Selected Oldest First

Official Employee

 • 

2.4K Messages

23 days ago

 

user_m0cmtn Hello there, and thank you so much for taking the time out of your day to contact our Xfinity Support Team. You came to the right place for help, and we are glad that you brought this to our attention so we can help in any way we can with the email you received. In today's digital times it is more important to be safe, and we are going to suggest that you reach out to our Customer Security Assurance Team to report this, so it is investigated. They can be reached online at https://spa.xfinity.com where you can submit a report. Another important tip to pay attention to is the email that it was sent from to confirm it is a valid email from us.  

 

forum icon

New to the Community?

Start Here