2 Messages
I received an email for a cancellation request that I did not make
I received two emails in the last two days saying that I requested to cancel my internet service but I did not make this request. I've been trying to get through to an agent to confirm my account will not be cancelled. What do I do to revoke the cancellation request?
XfinityArmand
Official Employee
•
2.3K Messages
1 year ago
Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to help in any way that we can. So that we can get started, please feel free to shoot us a private message with your details and we can take a look at this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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