Visitor

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1 Message

Sunday, July 27th, 2025

I received an email about a virtual prepaid card

I received an email stating that I received a virtual prepaid card from Xfinity. it originates from the email yourcard@incentivetracker.xifinity.com

I don't see any such incentive being reflected in my mobile app and I'm posting here because getting in contact with an Xfinity agent in any sensible way such as a phone call or via a message is an exercise in futility.

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Official Employee

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1.8K Messages

1 month ago

Hey Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the prepaid card. I would be more than happy to offer my assistance looking into this further for you. You can check on your prepaid card and the details by visiting https://www.xfinityincentivetracker.com/track. The email address you have provided is the email in which prepaid cards would come from. 

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