I received a cancellation confirmation email when I didn’t request cancellation

Hey there, user_80hh79, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your account details. We definitely want to ensure that your services are active, and no disconnect was set up without your request. I know I would be shocked to receive that email as well. We will get to the bottom of this for you. 

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Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

@user_80hh79

Thanks for reaching out to us and helping us resolve your cancellation e-mail concerns. Feel free to reach out to us anytime and thank you for being the best part of Xfinity