Visitor
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6 Messages
I purchased Yellowstone season 5 in HD for 36.99 , and now at episode 8 it is saying “Available through Subscription”
I purchased the Yellowstone season 5 HD pass on December 10th. This pass is supposed to cover the entire season, I called customer support to confirm this before purchasing. I was able to watch episodes 1-7, tonight I went to watch the mid season finale which was episode 8. I have been able to find all episodes on my streaming TV box through Xfinity where I bought them, now I am only able to watch episodes through Peacock streaming. No Xfinity options come up, Xfinity is who gave me this box when I signed up for their internet. When I click on Xfinity streaming it tells me I must pay 42$ for TV and a bunch of things I don’t want.
Has the episode not been released to Xfinity customers who purchased the season 5 pass yet?
Or is Xfinity now requiring a new charge to use Xfinity Stream, and I am now unable to watch the Season pass that I purchased?
I have never had such difficulty watching a show, I have also never had to buy one. I hope someone can help me remedy this.
Accepted Solution
user_132688
Visitor
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6 Messages
2 years ago
UPDATE: Refund for Season 5 pass issued.
This forum was of no help, so I called customer support. After much back and fourth, I was told that I would need to purchase Xfinity Stream for $42 to be able to watch the Season 5 pass of Yellowstone I purchased.
Xfinity sold a season pass and not even halfway through the season they tried to add a new $42 a month charge. I am assuming that they are doing this to all purchased ondemand content.
I was also told that the $35.99 I paid for the season pass on covered episodes 1-7, when it clearly stated at purchase that it was the whole season. Customer service gave me the option of paying the $42 or getting a 50% refund. I said since I didn’t watch 50% of the season I will not pay.
After about an hour of back and fourth the agent told me they would refund my full $35.99. They did this because they know they are in the wrong.
Xfinity needs to have some integrity, I now cannot watch the show I purchased. I am going to purchase it on Amazon Prime for 39.99, which I should have originally done.
I think it’s ridiculous that we are being charged for so much on top of subscriptions, these streaming services are worst than cable ever was.
Moral of the story,
[Edited: "Inflammatory"]
I hope this information helps some people, as it is extremely clear that Xfinity is too incompetent to helps it’s loyal customers.
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user_132688
Visitor
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6 Messages
2 years ago
I also wanted to add that Xfinity now only shows Seasons 1-4 of Yellowstone for sale or available to watch. When my bill and account clearly show I bought season 5.
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XfinityDilary
Official Employee
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2.1K Messages
2 years ago
Hello, @user_132688! Thanks for posting on our community forums for assistance with your Yellowstone season purchase. We appreciate the opportunity to help. To confirm, you are currently using an Xfinity Flexbox, correct? Have you tried using a different device to access the Xfinity Stream App and see if the issue persists?
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user_ea2c48
Visitor
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1 Message
2 years ago
Mine is saying the same thing payed for Yellowstone season 5 thru the app and cannot get episode 8 even tho it’s already aired
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user_365dbc
Visitor
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1 Message
2 years ago
Same here. Purchased Season 5, cannot watch episode 8...
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user_314505
Visitor
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1 Message
2 years ago
We also purchased season 5. We are unable to watch episode 8. It says it will be available January 15?????
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Magtayatt
Visitor
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1 Message
2 years ago
I am in the same boat. It is very annoying to be denied access to something that I already paid for. I spoke to a CSR through xfinity chat and was told “production” hasn’t released the 8th episode to xfinity yet. It seems we are all getting varying answers and that’s ridiculous to treat your valued customers with dishonesty. I will be calling first thing in the morning.
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user_e5c9d7
Visitor
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3 Messages
2 years ago
Exact thing is happening to me! I’ve been on the fence about leaving Comcast. I almost did it last year when they told me I had to buy a more expensive package to get the same channel I’d gotten for the first 3 seasons! So last year I bought season 4 through prime this year mistakenly thinking it would prolly Be easier to just make the purchase through Comcast so I did and of course they get to the mid season finale and decide to try and milk more more out of me! I am D O N E! Calling tomorrow for my refund and to cancel my cable package all together! You’d think Comcast would be trying everything they can to hang on to customers with new platforms coming online daily! My bet is Comcast will become a internet provider only soon and they will again try and recoup loses by milking every penny from those customers until we all have other high speed options; at that point Comcast will be hx
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user_e5c9d7
Visitor
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3 Messages
2 years ago
Good news Simply pop a chat with Comcast I even copied the link to this page for full explanation and ask for a full refund! They processed it within 3-5mins. Now I’ll go buy it from prime like I did last year! Tomorrow Comcast will only be my internet provider and I’ll give something like Premium Hulu a try for my cable TV needs
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user_3332d2
Visitor
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1 Message
2 years ago
Same issue - back and forth with agents and reboots - disappointing - been customers for ages and they want to send a new box out and then I have to go through a whole lot to return so er don't get charged for both - all to watch a show I already paid for!!!
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