Good afternoon @user_r403zo, and thank you for reaching out on our Community Forums today, we appreciate it and how you are otherwise having a wonderful weekend. I see that you stated you paid your bill but your service has not been restored yet. To confirm, when did you pay your bill? Is the account current? May I also confirm if you've checked if there are any service interruptions that are affecting your area? We want to make sure that there are no local issues that could be causing your service to be out. You can check for interruptions using the XFINITY app or online status center https://www.xfinity.com/support/statusmap.
XfinityAlyssaA
Official Employee
•
1.9K Messages
1 day ago
Good afternoon @user_r403zo, and thank you for reaching out on our Community Forums today, we appreciate it and how you are otherwise having a wonderful weekend. I see that you stated you paid your bill but your service has not been restored yet. To confirm, when did you pay your bill? Is the account current? May I also confirm if you've checked if there are any service interruptions that are affecting your area? We want to make sure that there are no local issues that could be causing your service to be out. You can check for interruptions using the XFINITY app or online status center https://www.xfinity.com/support/statusmap.
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