Good afternoon @user_r403zo, and thank you for reaching out on our Community Forums today, we appreciate it and how you are otherwise having a wonderful weekend. I see that you stated you paid your bill but your service has not been restored yet. To confirm, when did you pay your bill? Is the account current? May I also confirm if you've checked if there are any service interruptions that are affecting your area? We want to make sure that there are no local issues that could be causing your service to be out. You can check for interruptions using the XFINITY app or online status center https://www.xfinity.com/support/statusmap.
Good morning @user_x20sba, and thanks for visiting us on the Xfinity Forums, I hope you are having a week so far. I am sorry to hear that your phone service is not back up after making a payment, but you have reached the right team that can take a look at the account for you. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlyssaA
Official Employee
•
2.5K Messages
10 months ago
Good afternoon @user_r403zo, and thank you for reaching out on our Community Forums today, we appreciate it and how you are otherwise having a wonderful weekend. I see that you stated you paid your bill but your service has not been restored yet. To confirm, when did you pay your bill? Is the account current? May I also confirm if you've checked if there are any service interruptions that are affecting your area? We want to make sure that there are no local issues that could be causing your service to be out. You can check for interruptions using the XFINITY app or online status center https://www.xfinity.com/support/statusmap.
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