I ordered the self install kit, but I currently have WOW internet and need Comcast cables run to the house.

Hello. I recently requested the self install kit for Xfinity internet services. I'm a bit confused why it went to that option now that I think about it because I have WOW Internet now (maybe 15 years ago we had comcast?) and I realize I'll need to have comcast run a line to the house for me to be able to complete the self install. The xfinity chat gave me no such option to request a service. How do I go about getting somebody from comcast to come out to install the cables?