Visitor
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3 Messages
I ordered the self install kit, but I currently have WOW internet and need Comcast cables run to the house.
Hello. I recently requested the self install kit for Xfinity internet services. I'm a bit confused why it went to that option now that I think about it because I have WOW Internet now (maybe 15 years ago we had comcast?) and I realize I'll need to have comcast run a line to the house for me to be able to complete the self install. The xfinity chat gave me no such option to request a service. How do I go about getting somebody from comcast to come out to install the cables?
XfinityJorge
Official Employee
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2.4K Messages
2 months ago
Welcome to our Xfinity Support Forums and our team is here happy for the chance to help you get all set up with your self install kit. We appreciate you using this platform as a tool to contact us, and we assure you we will be by your side until you able to connect and enjoy the internet. To get started can I get you to send me a DM with your complete name and address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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112.8K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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