I need to talk to live human for customer service and it just wants me to pay

user_ard7ki Welcome to our Xfinity Forums and our Support Team is here to work with you to help with your questions about your Autopay. We are here to work together and we assure you that you came to the best place for assistance. To get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message