Visitor
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1 Message
I need to talk to a human customer representative immediately.
I am moving out of my apartment and need to transfer the primary ownership and financial responsibility to the sub letters. I have chatted with you all NUMEROUS TIMES AND CALLED EVEN MORE. I am so furious I am about to cancel my services and move to a new WiFi service for the rest of my life. I DONT LIKE COMPANIES WHO USE AI INSTEAD OF PEOPLE. HELP ME.
XfinityJeff
Official Employee
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1.1K Messages
2 hours ago
Good morning @user_qxgfzt, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you have had with getting your account moved to another person's name, but you have come to the right place for assistance. The easiest way to transfer ownership from one party to another is for both parties to go to a Xfinity store, but if you would prefer to do it online, we can assist. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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