I got an email that states:
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Because you're a valued Xfinity customer, we're happy to announce you can now enjoy up to 5-7.5x faster upload speeds with your current Xfinity Internet plan, at no additional cost to you.
With this new benefit you can enjoy smoother connections when working, gaming, and streaming. This is just one example of how the Xfinity network is evolving to get smarter, faster, and more reliable.
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While your current Xfinity service can provide you with these faster upload speeds, a technician must make your home compatible to receive them. Click below to schedule a free appointment with a technician.
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Take action today so you can start enjoying your new speeds as soon as possible.
Thank you for being an Xfinity customer.
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THIS IS A SERVICE-RELATED EMAIL Comcast will occasionally send you service-related emails to keep you informed of service and billing updates, new benefits and features, and other changes to your account. Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here. Comcast respects your privacy. For a complete description of our privacy policy, click here. © 2024 Comcast. All rights reserved. Comcast Cable, One Comcast Center 1701 JFK Boulevard, Philadelphia, PA 19103Attn: Email Communications
So all it does is send me to the Xfinity assistant who can't help me. I need some1 to help me please!!! Thank you.
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XfinitySara
Official Employee
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1.3K Messages
10 hours ago
Hello, @user_6jzukf! Thank you for creating a post and sharing those email details with us. The news of a potential upgrade to your area is very exciting! You've come to the right place. Our Digital Care Team is awesome to work with, and we would be more than happy to look into this further for you. To clarify, what sends you to the Xfinity Assistant, clicking on "Schedule an appointment"? Have you tried proceeding with scheduling that visit via the assistant by chance? If so, what happens?
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