Good morning @user_gzhzb3, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance with the billing on your account, our dedicated team of specialist can answer your questions. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
In the top right corner of the page you should see the chat bubble @user_gzhzb3. If you don't see it, try signing out and signing back in.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJeff
Official Employee
•
460 Messages
5 hours ago
Good morning @user_gzhzb3, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance with the billing on your account, our dedicated team of specialist can answer your questions. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
0
user_gzhzb3
Visitor
•
2 Messages
5 hours ago
I’m not seeing a direct message chat. Where exactly is it located?
1
0