Good morning @user_gzhzb3, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance with the billing on your account, our dedicated team of specialist can answer your questions. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
In the top right corner of the page you should see the chat bubble @user_gzhzb3. If you don't see it, try signing out and signing back in.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_effdc5 My team can help you with your billing concerns today.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJeff
Official Employee
•
782 Messages
4 months ago
Good morning @user_gzhzb3, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance with the billing on your account, our dedicated team of specialist can answer your questions. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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user_gzhzb3
Visitor
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2 Messages
4 months ago
I’m not seeing a direct message chat. Where exactly is it located?
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user_effdc5
Visitor
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1 Message
4 hours ago
i have the same issue right. been trying to get an associate for the last hour and its so frustrating
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