@user_ongwbq Good morning! Thank you for reaching out to our Xfinity Community Forums Team. I'd be delighted to assist you with any questions or concerns you may have regarding your account and services. If you prefer phone support our customer service team can be reached at 1-800-934-6489.
Can you please share what the nature of the concern is you need assistance with?
That phone number worked!! I did not have that number. Downside, I just needed repeat "no" (alot) in order bypass the virtual assist the phone auto attendant wanted to connect me with!
Although the virtual assistant is great in many circumstances, disconnecting a service is not a such circumstances.
@user_ongwbq Yay! That is great news the number worked for you, and you were able to get the support you needed. We also appreciate the feedback given, as we are always looking for ways we can improve our customers experience with our products, services, and support channels. I hope you have a wonderful rest of the day!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityKassie
Official Employee
•
1.7K Messages
27 days ago
@user_ongwbq Good morning! Thank you for reaching out to our Xfinity Community Forums Team. I'd be delighted to assist you with any questions or concerns you may have regarding your account and services. If you prefer phone support our customer service team can be reached at 1-800-934-6489.
Can you please share what the nature of the concern is you need assistance with?
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