@user_ongwbq Good morning! Thank you for reaching out to our Xfinity Community Forums Team. I'd be delighted to assist you with any questions or concerns you may have regarding your account and services. If you prefer phone support our customer service team can be reached at 1-800-934-6489.
Can you please share what the nature of the concern is you need assistance with?
That phone number worked!! I did not have that number. Downside, I just needed repeat "no" (alot) in order bypass the virtual assist the phone auto attendant wanted to connect me with!
Although the virtual assistant is great in many circumstances, disconnecting a service is not a such circumstances.
@user_ongwbq Yay! That is great news the number worked for you, and you were able to get the support you needed. We also appreciate the feedback given, as we are always looking for ways we can improve our customers experience with our products, services, and support channels. I hope you have a wonderful rest of the day!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have been on the phone for the last hour and a half today and yesterday over 3 hours trying to resolve that xfinity has been billing me since Jan 2023 for mobile serve (it was automatically taken out of my account) that I never ordered. They need to figure out why it takes soooo long to resolve. I have bank statements showing the charges. I was told they will get back to me and I might only be reimbursed for 6 months! Not happy customer!
If you need assistance with your account I can help! Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi user_dlzn4y, we appreciate you reaching out on our Xfinity Forum. We value your time and my team is here to support you with all your service needs. To get started, can you tell us a little more about your service concern/issue?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityKassie
Official Employee
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1.8K Messages
3 months ago
@user_ongwbq Good morning! Thank you for reaching out to our Xfinity Community Forums Team. I'd be delighted to assist you with any questions or concerns you may have regarding your account and services. If you prefer phone support our customer service team can be reached at 1-800-934-6489.
Can you please share what the nature of the concern is you need assistance with?
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user_tq0pu2
Visitor
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1 Message
2 months ago
I have been on the phone for the last hour and a half today and yesterday over 3 hours trying to resolve that xfinity has been billing me since Jan 2023 for mobile serve (it was automatically taken out of my account) that I never ordered. They need to figure out why it takes soooo long to resolve. I have bank statements showing the charges. I was told they will get back to me and I might only be reimbursed for 6 months! Not happy customer!
1
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user_dlzn4y
Visitor
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1 Message
2 months ago
I need to talk to a live agent
1
0