I need to speak with a Actual supervisor. I need access to direct messaging. I have network issues. I have plan issues.

Just look at my account in its entirety and the notes on it since switch my mobile to u in June. Ive wasted at least 40 hours on the phone and 5 times to the store. 11 and a half years and a diamond member your about to lose because your agent lied to me about a free upgrade and I have every call drop and only connect to your lte network. My next step is the FCC. I need to TALK A SUPERVISOR 

Here i am 3 hours later today trying to fix the same problems that I have since I switched. Im bout to cancel everything 

@User883i We would hate to lose you as a customer. Let's continue our conversation via DM so we can discuss specifics in private.

Please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.