I NEED TO SPEAK TO A LIVE AGENT

i’ve been calling for months about a refund , i finally got my refund but only for my equipment and not for paying for months for wifi i no longer had ! i’m trying to track my other refund since its been 5 months and i can’t even talk to a live agent to ask ! they don’t offer the option and i don’t know what to do anymore ! who would want anything to do with them if you can’t even get simple questions answered

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XfinityJorge

Official Employee

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2.2K Messages

1 day ago

user_caont0 Hey there! Thank you so much for using our Forums and you came to the right place for help with the refund. Our team is here happy to look into this and make sure we provide you with a swift resolution. To get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

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user_o48ba8

Visitor

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1 Message

Hi i need to transfer my service

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1 day ago

0

XfinityAlfonso

Official Employee

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1.6K Messages

Hey there user_o48ba8! Transferring service is quick and easy online via our Xfinity Movers site. Have you had a chance to check this out?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 day ago

0

Customer Service

user_caont0

I NEED TO SPEAK TO A LIVE AGENT

XfinityJorge

user_o48ba8

XfinityAlfonso

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