I need to speak to a live agent

Responses

XfinityNicolas

Official Employee

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1.1K Messages

11 months ago

Hey user_7t3htx, thanks for reaching out to Xfinity Support on our forums. As a heads up over our forums, Xfinity designed us as an asynchronous form of communication much like email. The nice thing is you never have to worry about being disconnected or having to restart all over. How can I help today?

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user_kwne4a

3 Messages

9 months ago

I was not notified of a schedule outage and work from home. Need proof of schedule outage

2

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XfinityChristy

Official Employee

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2K Messages

user_kwne4a Hello and thank you for reaching out via our Xfinity Community Forums. At this time we do not have a interruption tracker or history set up. The best practice I have is to keep those text messages we send out alerting you of the service issues going on. I also recommend taking a screenshot of the interruption when it happens. My apologies for the inconvenience you're having with your services. I work from home and understand the importance of a reliable connection. If you would like me to take a look your connection to see if there is anything I can do to help I would be happy to do so.

To get started, please direct message me your first and last name along with your full service address so that I can assist you further?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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