I need to schedule a tech appointment

I need to schedule a tech appointment due to ongoing issues with Wifi connection. I need a tech to come to my home. How do I schedule an appointment?

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XfinityAldrik

Official Employee

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2.3K Messages

22 days ago

Thank you for reaching out to us @user_inpz60! Our Xfinity app is a really convenient way to quickly and easily troubleshooting your services. If it is unable to resolve the issue remotely, it can assist with scheduling a technician. This article here has the steps for troubleshooting using the Xfinity App.

Alternatively, our team would love to assist! Could you please tell us more about what is happening?

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user_ufpmlb

Visitor

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2 Messages

I have used the app to troubleshoot and still doesnt work, so yes I would like to schedule a tech visit. I cant get the wireless box to connect, I had one before and it worked flawlessly, but this new one wont connect

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5 hours ago

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user_ktimqj

Visitor

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1 Message

14 days ago

How can I schedule a tech support appointment, the customer service number isn't working it goes dead

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XfinityDemitrius

Official Employee

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2.2K Messages

Hey @user_ktimqj, Thank you for visiting our official Xfinity Forums Community support page. We can certainly help assist in troubleshooting any product or service issues you may be experiencing. Could you please provide us some details on what is taking place?

You can also quickly and easily use our Xfinity Assistant which can assist in the troubleshooting process. If an In-Home Service Visit is needed, the Xfinity Assistant will go through all the troubleshooting and scheduling process. You can learn more by visiting our 'How to schedule and manage your Xfinity appointment' support page.

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